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Métier du Call center Marketing, commerce et qualité Management et Leadership Langues et communication Informatique bureautique Développement personnel Développement informatique Comptabilité, droit et logistique
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Management et Leadership

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Management et Leadership

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Become a project manager in the call centre industry

Understand and take on your role as a manager

Master the inner workings of communication

Implement oral communication techniques

Initiate constructive communication as a manager

Coordinate your team

Create a checklist to maintain the quality of your tasks

Acquire the right techniques to effectively manage daily tasks

Discover the tools and design of a report

Understand the fundamentals of reporting

Awaken the leader within you

Motivate your team

Manage a project: evaluation

Manage a project: execution

Manage a project: Design

Write a meeting report

Encourage membership: the essence of a well-functioning team

Take on your role as a manager

Manage your team effectively

Organize and lead a meeting effectively

1 (current)
2
Next

Politique de confidentialité

Cours disponibles
Test d'embauche
- Demander une réinitialisation de la tentative
English ‎(en)‎
- English ‎(en)‎
- Français ‎(fr)‎

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