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Use a chatbot to improve your relationship with customers
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GENERAL PRESENTATION
CONTENT
1. What is a chatbot?
2. Evolution of chatbots
The history of chatbots (IBM)
3. How does a chatbot work?
3.1- Chatbots based on predefined rules
3.2- Intent-based chatbots
4. Seven reasons to use chatbots in customer relations
4.1- Chatbots automate support and optimize human resources
4.2- Keep customers happy with instant answers
4.3- Chatbots reduce costs
4.4- Chatbots increase sales
4.5- Offer unlimited support with chatbots
4.6- Chatbots make payments easier
4.7- Chatbots help we get to know our customers better
Conclusion
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Use a chatbot to improve your relationship with customers
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Marketing, commerce et qualité
Use a chatbot to improve your relationship with customers
Summary
Use a chatbot to improve your relationship with customers
Mpampianatra:
Josette Fitahiana SAOTRA
Version
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1
Skill Level
:
Beginner