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Turn an inbound call into a sales opportunity
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GENERAL PRESENTATION
CONTENT
1- Use the right technique to handle inbound calls
1.1- Some experts’ views on how to deal with inbound calls
1.2- Benefit from every important call with a good reflex
1.3- The secrets of success in telephone sales
1.4- The first ten words are crucial
1.5- Coaching and remuneration
1.5.1- Motivate call centre agents
1.6- Difficult economic conditions
2- Recurring issues at call centres
2.1- A lack of structure around the brand
2.2- Difficulties in handling customer requests
2.3- Management of conflicting calls
2.4- The loss of motivation of call centre agents
2.5- Sales technique to manage problems in the middle of a call
3- Inbound call patterns
3.1- Receiving calls
3.2- Format of a reception
3.2.1- General reception
3.2.2- The sales representative’s reception
3.3- The desired service format
3.3.1- Needs
3.3.2- Sell the appointment
3.4- In case of confirmation
3.4.1- Confirm details
3.4.2- Direction
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Turn an inbound call into a sales opportunity
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Version Anglaise
Métiers du call center
Turn an inbound call into a sales opportunity
Résumé
Turn an inbound call into a sales opportunity
Version
:
1
Skill Level
:
Beginner