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Receive calls from customers for a good company image
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GENERAL PRESENTATION
CONTENT
1- "Inbound calls": general
1.1- Definition
1.2- The role of inbound service
1.3- The importance of telephone reception
1.4- The expert's point of view
2- Telephone reception, first contact
2.1- Make the way you communicate perfect
2.2- Create a pleasant atmosphere
2.3- Telephone usage
3- Qualities and skills needed for call reception
3.1- Some basic rules for answering a phone call
3.2- Key points for greeting customers on the telephone
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Métier du Call center
Marketing, commerce et qualité
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Langues et communication
Informatique bureautique
Développement personnel
Développement informatique
Comptabilité, droit et logistique
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Receive calls from customers for a good company image
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Métiers du call center
Receive calls from customers for a good company image
Summary
Receive calls from customers for a good company image
Version
:
1
Skill Level
:
Beginner